Shipping Policy
Jinyu Home Furnishing (Hk) Limited ships clothing items to destinations served by our carriers. Orders are processed on business days. Processing begins after order confirmation. Jinyu Home Furnishing (Hk) Limited does not process orders on weekends or holidays. Customers receive a confirmation email once the order is placed. A separate email with tracking information is sent when the order leaves the facility. The processing time is separate from delivery time.
Order Processing
Orders are processed on business days. Processing begins after order confirmation. Jinyu Home Furnishing (Hk) Limited does not process orders on weekends or holidays. Customers receive a confirmation email once the order is placed. A separate email with tracking information is sent when the order leaves the facility. The processing time is separate from delivery time.
Delivery Timelines
Delivery timelines depend on the destination and the carrier's standard schedule. Jinyu Home Furnishing (Hk) Limited does not guarantee specific delivery dates. Factors that affect delivery include carrier delays, customs clearance, and incorrect addresses. Customers should monitor tracking information for updates. If tracking shows no movement, customers should contact the carrier first. Jinyu Home Furnishing (Hk) Limited is not liable for carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and chosen shipping method. The customer pays all shipping costs. Jinyu Home Furnishing (Hk) Limited does not offer free shipping unless a promotion states otherwise. Promotions are subject to specific terms. Shipping costs are non-refundable. If a return is approved, the original shipping cost is not refunded.
International Shipping
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer. Jinyu Home Furnishing (Hk) Limited does not collect these fees at checkout. Customers should check with local customs authorities before ordering. Jinyu Home Furnishing (Hk) Limited is not responsible for delays caused by customs. If a customer refuses to pay customs fees, the order may be returned to Jinyu Home Furnishing (Hk) Limited. In that case, the customer bears all return shipping costs and no refund is issued for original shipping.
Return Policy
We offer a strict 14-day no-reason refund policy. The return window begins on the date the customer receives the item. The customer must initiate the return within 14 days. To be eligible, items must be unused, in original packaging, with all tags attached. Items must be free of odors, stains, and damage. The buyer completely bears the return shipping costs. Jinyu Home Furnishing (Hk) Limited does not provide prepaid return labels. Refunds are processed after the returned item is received and inspected. Jinyu Home Furnishing (Hk) Limited reserves the right to reject a return if the item does not meet the conditions.
Refund Policy
The refund arrival time is at least 14 days from the date we approve the return. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Jinyu Home Furnishing (Hk) Limited complies with applicable regional laws. Refunds are issued to the original payment method. If the original payment method is unavailable, Jinyu Home Furnishing (Hk) Limited may issue a store credit. The customer is responsible for providing accurate payment information.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day window matches the Terms of Service. Customers must contact [email protected] within this period. The claim must include the order number, a description of the damage or defect, and photographs of the item and its packaging. Jinyu Home Furnishing (Hk) Limited will review the claim and provide instructions. Claims submitted after 7 days from receipt are not eligible for a refund or replacement.
Non-Returnable Items
Items that do not meet the return conditions are not returnable. Non-returnable items include items that have been used, washed, altered, or damaged by the customer. Items missing original packaging, tags, or accessories are not returnable. Jinyu Home Furnishing (Hk) Limited does not accept returns for items that are not in resalable condition. This policy applies to all clothing products. No specific product categories are excluded beyond these general conditions. Items purchased during a final sale promotion are not returnable if the promotion explicitly states no returns.
Return Process
1. Contact Jinyu Home Furnishing (Hk) Limited at [email protected] within 14 days of receiving the item. State the order number and the reason for return.
2. Jinyu Home Furnishing (Hk) Limited will review the request and send a return authorization with further instructions.
3. Pack the item securely in its original packaging with all tags attached. Include the return authorization document.
4. Ship the return package to the provided address. The recipient must be Jinyu Home Furnishing (Hk) Limited, the contact phone is +852 6037 4768, and the specific return address is SHOP 185 G/F, HANG WAI IND. CENTRE, NO.6 KIN TAI ST., TUEN MUN, N.T, HONG KONG. The buyer pays all return shipping costs.
5. Provide the tracking number to Jinyu Home Furnishing (Hk) Limited after shipping. Returns without tracking are not the responsibility of Jinyu Home Furnishing (Hk) Limited.
6. Upon receipt, Jinyu Home Furnishing (Hk) Limited inspects the item. If the item meets the return conditions, a refund is initiated. The refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
7. If the return is rejected, Jinyu Home Furnishing (Hk) Limited will ship the item back to the customer at the customer's expense. No refund is issued for rejected returns.
Contact Information
For questions about shipping or returns, contact Jinyu Home Furnishing (Hk) Limited.
Email: [email protected]
Phone: +852 6037 4768
Address: SHOP 185 G/F, HANG WAI IND. CENTRE, NO.6 KIN TAI ST., TUEN MUN, N.T, HONG KONG
Website: kygtrappings.com
